Travellers who lost money and missed out on important occasions because of errors at Immigration Refugees and Citizenship Canada (IRCC) say the government should compensate them for their losses.
The government’s eTA (Electronic Travel Authorization) system was out of operation from June 8 to June 10. As a consequence, many passengers who had paid for flights and had their documents in order — including some who were merely transiting through Canada on their way to other destinations — were prevented from boarding.
The eTA costs $7 and is required of all international travellers who hold passports from visa-waiver countries such as Mexico, Australia and New
