Washington CNN —
With less than a month before federal student loan payments restart after the years-long pandemic pause, many borrowers are having a hard time connecting with their loan servicer.
Some are having to wait hours on hold to find out how much they owe, what day their first payment is due, or to make an early payment to avoid paying interest – which resumed accruing on federal student loans on September 1.
And servicer websites, including Aidvantage and Nelnet, have been sporadically down over the past week as high volumes of borrowers try to access their accounts.
Danika Wahlin, 28, is hoping she
