This woman went to hospital with back pain and died. Now her family wants answers from Niagara Health

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This New Year’s Eve, Francine Shimizu marked three weeks since the loss of her daughter. 

On Dec. 9, Heather Winterstein went alone to the emergency department at St. Catharines General Hospital in Ontario for a severe backache, her family says. Earlier that week, she had fallen down some stairs at her father’s house where she had been living and was in a lot of pain, her mother told CBC.

Less than 48 hours later, the 24-year-old died. 

Her family says Heather was initially sent home with Tylenol but returned to hospital the next day, only to collapse in the waiting room.  

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Family members say they were

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