A relaxing vacation in Cuba was what Jeff Phelps thought he was signing up for when he booked a 20th wedding anniversary trip with Sunwing.
That’s not what they got when they arrived at the Grand Memories Varadero, listed as a 4.5-star facility, during the holidays.
The family opened the door to the room and “the first thing that comes out at us is this cockroach,” Phelps said from Calgary, telling the story a week later.
“And it just gets worse from there. The toilet seat is missing, something has eaten the side of the bed.”
CBC News spoke to multiple people who booked recent stays at that resort
