Keli Chick never expected a one-day rental from Enterprise Rent-A-Car to turn into a year-long battle over a damage claim for more than $5,500.
Her fight with the biggest car rental company in North America began when she rented a truck in Dawson Creek, B.C., on Dec. 29, 2020 and drove it to Red Deer, Alta., the next morning — a seven-hour trip.
The skies were blue and the sun was shining, so Chick says she was more than a little surprised when a letter from Enterprise’s damage recovery department arrived six weeks later, saying she was on the hook for
