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Frustrated online mattress buyers say ‘hassle-free’ return policy is anything but
Many mattress-in-a-box companies offer a compelling sales pitch: free shipping, reasonable prices, and a money-back guarantee if you’re not satisfied with your purchase
But some clients who purchased beds from GhostBed — a competitor of companies like Casper and Endy — say that after trying to make use of their “hassle-free” return policy, they’ve been left in the lurch.
Peter Learn and his wife Paula, of Kelowna, B.C.,
