WestJet chief executive officer Alexis von Hoensbroech apologized Thursday for incidents where the airline failed to accommodate people living with disabilities, saying he hopes to improve travel accessibility.
“To our guests who didn’t have a good travel experience with us, we are sincerely sorry, and we are committed in doing better,” von Hoensbroech said during a House of Commons transport committee hearing on accessible transportation.
More than 99.9 per cent of the carrier’s 260,000-plus customers who required support last year — roughly 700 each day, the vast majority of whom used wheelchairs or mobility aids — had a good experience, he said.
“Every case that goes wrong is one
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