In January, a Shoppers Drug Mart district manager in Ontario wrote to store owners in his area to express “deep disappointment” in their performance during the first week of 2024.
“Despite clear plans and expectations, it is evident that we fell significantly short of our targets,” reads the email obtained by CBC News.
The email is one of dozens of internal records frustrated pharmacists from across the country provided to CBC News to show that the pharmacy chain has targets for professional services like medication reviews — and corporate management pressured pharmacy owners to meet those numbers.
This despite president Jeff Leger’s denial last month, when
