Why a glitchy app may be standing in the way of thousands of migrants seeking asylum in the U.S.

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Thousands of migrants seeking to cross the southern U.S. border this week after the government lifts its COVID-19 public health measures may be facing one more hurdle in their quest for asylum: a glitchy cell phone app.

Under new rules by the Biden administration, asylum seekers must use the CBP One mobile app to book an appointment at an official U.S. point of entry before they can make an asylum claim. But this change to the asylum seeking process has faced criticisms from migrants migrant advocates, human rights groups and even some Democrats, who say the app is plagued with errors and that this revised asylum-seeking process is unfair. 

“You’re putting a life

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