A Metro Vancouver man was shocked when his phone provider charged him for a call with a toll-free hotline for mental health support.
CBC has agreed to refer to the man by his first name only, Philip, as he fears stigma in his workplace and because he has not yet told his family about his struggles with mental health.
After feeling overwhelmed by work and other personal struggles, Philip called the B.C. Crisis Centre‘s 310-6789 mental health support line on May 3. The call lasted 22 minutes.
“I was going through a rough patch. . . it was a very extreme amount of stress on
