Ultra low-cost carrier Flair is Canada’s worst airline for complaints, with more than 20 per cent of its flights generating some sort of complaint to the Canadian Transport Agency (CTA), new federal data shows.
While gripes about air travel are not unusual, the CTA, the quasi-judicial body that regulates air transportation, found Flair had the dubious distinction of trailing all other major carriers on customer satisfaction in the first quarter of 2023.
In the January-March period, the CTA received 20.9 complaints for every 100 Flair flights. That compares to 10.7 for WestJet and 5.8 for Air Canada.
Other low-cost carriers — which generally
