Customers alarmed by poor service from home security company

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It was bad news when Angela Larson answered her phone at 7 a.m. on a Monday morning in June.

Her alarm monitoring company was on the line. They told her there was a break-in at Swish, her vintage clothing store on Edmonton’s 124th Street.

When Larson arrived at her business, shattered glass crunched beneath her feet. Her front window and display cabinets were destroyed. Whoever did it made off with fistfuls of jewelry from the broken cases.

To make things worse, her Fluent Home alarm panel indicated the break-in happened just before 5 a.m., more than two hours before the monitoring company —

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