Is the customer always right? Some Vancouver businesses say no

By WNews 1 Min Read

For many customer service employees, working during the busy holiday season often means dealing with angry and even abusive customers. 

But some Vancouver businesses are taking a stand against aggressive patrons. 

Triet Duong, co-owner of Mon Pitou, a cafe in the Fairview neighbourhood, says he empowers his staff to stand up for themselves when necessary. 

“It’s customer service, not customer servants. There is a line that can’t be crossed,” said Duong, adding aggressive behaviour can be more common during the holidays. 

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Data provided by WorkSafeBC shows claims for violent acts have steadily increased in the retail sector over the past decade. 

Employers are required to have procedures to eliminate or

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