For many customer service employees, working during the busy holiday season often means dealing with angry and even abusive customers.
But some Vancouver businesses are taking a stand against aggressive patrons.
Triet Duong, co-owner of Mon Pitou, a cafe in the Fairview neighbourhood, says he empowers his staff to stand up for themselves when necessary.
“It’s customer service, not customer servants. There is a line that can’t be crossed,” said Duong, adding aggressive behaviour can be more common during the holidays.
Data provided by WorkSafeBC shows claims for violent acts have steadily increased in the retail sector over the past decade.
Employers are required to have procedures to eliminate or
