Ambassadors raise alarm as government staff abroad struggle to access health coverage

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All of Canada’s top diplomats have taken the extraordinary step of writing a joint letter to their superiors warning of an “untenable” situation as their health insurance provider fails to process claims for Canadian staff working abroad.

The letter, obtained by CBC News, is written on behalf of all Canada’s heads of mission and ambassadors around the world. 

“What was already a challenging situation has become further untenable due to the cyber attack” on the company providing health-care coverage, the letter states. It is addressed to deputy ministers at Global Affairs Canada (GAC).

That company, MSH International, said a “cyber incident” was detected

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