Hidden cameras capture bank employees misleading customers, pushing products that help sales targets

WNews
WNews 1 Min Read

Michelle Jeraline says she’s so stressed out by the pressure to sell customers products at TD Bank, it’s affected her health. 

The TD employee says she’s usually not acting in the best interest of her clients — she’s trying to sell them products that will help her meet sales targets and keep her from being fired.

“It’s weighing on me,” she said. “And it doesn’t feel good.” 

CBC is not using her real name and has agreed to conceal her identity, because she fears losing her job. And she’s not alone.

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Marketplace has spoken confidentially to current and former bank employees from all the

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